Citizens Bank Taps Employees and Fintechs in Its Drive for Innovation

Citizens Bank Taps Employees and Fintechs in Its Drive for Innovation

From an internal competition for innovative solutions to being a founding member of MassChallenge Fintech, Citizens Bank is looking to embrace change. Lamont Young, Executive Vice President and Head of Digital and Experience Design, shares how the bank looks for ways to improve the customer experience, reduce costs, and make paper processes digital.

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Goldman Finally Releases a Marcus App

Goldman Finally Releases a Marcus App

Marcus was rolled out in 2016 and was the gilded, venerable investment bank’s first foray into consumer financial services.

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BBVA Engages in a Partnership with Amazon

BBVA Engages in a Partnership with Amazon

Spanish Bank BBVA is embarking on a partnership with the e-commerce giant Amazon.

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Our Fragmented Banking Lives

Our Fragmented Banking Lives

As we enter a new decade, it is an opportune time to look back on how the fintech landscape has evolved over the past ten years and how it has affected banking.

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China Moves Toward a National Digital Currency

China Moves Toward a National Digital Currency

China this week took the next step in creating its long-discussed national digital currency.

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Revolut’s Big Move

Revolut’s Big Move

The rise of so-called “challenger banks” in the U.K. and Europe in recent years has revolutionized financial services in those areas. They’ve attracted millions of customers and forced traditional banks to embrace digital innovation in new ways.

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InsureTech Connect 2019 Reminded Us Why Insurtech is Hot These Days

InsureTech Connect 2019 Reminded Us Why Insurtech is Hot These Days

As many of our readers may be aware, The FR is a regular on the industry conference circuit. Last week we attended one of our favorite conferences, InsureTech Connect, in beautiful Las Vegas.

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How Can Banks Best Become Digital?

How Can Banks Best Become Digital?

When it comes to embracing digital, banks often don’t know where to begin. Legacy tech infrastructure makes it hard to quickly innovate on the fly, as start-up tech firms do.

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What Exactly do Millennials Want?

What Exactly do Millennials Want?

Financial services companies have now spent the better part of a decade desperately trying to figure out what millennials want and how to give it to them. What’s the lesson?

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Tech for the Ultra-High-Net-Worth Client

Tech for the Ultra-High-Net-Worth Client

The prevailing sentiment for years has been that tech tools in wealth management are primarily designed for the mass affluent. These are clients who don’t need to meet with an adviser regularly and can use automated digital services for much of their needs. But for high-net-worth clients, the human touch was still needed, the thinking went.exaggerated. Still, the old days of banks just plastering new branches everywhere as if they were billboards are surely over.

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From Human to Robo-Advisers (and Back Again)

From Human to Robo-Advisers (and Back Again)

Is Merrill Guided Investing the land where robots and humans exist happily side by side?

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