How fintechs can leverage outsourced customer support for more than cost savings

How fintechs can leverage outsourced customer support for more than cost savings

In an interview with The Financial Revolutionist, Ubiquity COO and Co-Founder Sagar Rajgopal describes the bidirectional benefits of outsourcing, provides examples of the insights customer-experience experts can offer fintechs, and outlines the future of outsourcing in the face of volatility.

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How Celsius and Voyager can shape the future of crypto

How Celsius and Voyager can shape the future of crypto

Cryptocurrency trading firms Celsius and Voyager Digital crashed earlier this month, trapping clients' funds within their platforms. Voyager’s financials are unknown, but Celsius has $167M in cash on hand to repay over $4.7B in customer deposits.

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Starling scraps European banking plans

Starling scraps European banking plans

Starling, the UK-based challenger bank, withdrew its application for a European banking license four years after its initial application to the Irish Central Bank. The bank is now eyeing growth through its banking software subsidiary, Engine, and by expanding its lending initiatives.

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What’s behind Putin’s digital-asset payments ban?

What’s behind Putin’s digital-asset payments ban?

On July 16, Russian President Vladimir Putin signed a law that bans the use of digital assets like NFTs and cryptocurrencies to pay for goods and services within the country. It is still legal to trade, buy, and sell those assets.

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How the EU might shake up the tech sector

How the EU might shake up the tech sector

The European Union General Court ruled that Brussels has the authority to regulate the merger between US biotech groups Illumina and Grail. Grail has no commercial presence in Europe and its operations are primarily in the US.

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What MercadoLibre’s fundraising says about fintech in Latin America

What MercadoLibre’s fundraising says about fintech in Latin America

Goldman Sachs announced a $233M loan to Latin American e-commerce giant MercadoLibre. Similarly, Citigroup lent $375M to them last year.

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Climate change complicates bitcoin mining in Texas

Climate change complicates bitcoin mining in Texas

ERCOT, which operates Texas’s power grid, has requested that bitcoin miners suspend operations during the state’s current heat wave, which has caused a surge in residential and commercial energy demand. Bitcoin miners complied, freeing up to 1,000 megawatts by turning off their machines.

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Voyager’s misleading marketing in regulators’ crosshairs

Voyager’s misleading marketing in regulators’ crosshairs

Crypto firm Voyager Digital, which filed for bankruptcy last week, previously told customers that their deposits were FDIC insured through a partnership with Metropolitan Commercial Bank. However, customer funds are only protected if Metropolitan Bank fails, not if Voyager fails; the FDIC is now investigating Voyager’s false claims.

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Through remittance network, India competes with SWIFT

Through remittance network, India competes with SWIFT

The National Payments Corporation of India (NPCI), the public-private payments incubator operating within the country’s central bank, announced plans to build international digital payments infrastructure for the country’s 32 million expats. The NPCI previously built India’s domestic digital payments rails, the Unified Payments Interface (UPI).

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SCOTUS might halt financial regulation

SCOTUS might halt financial regulation

The US Supreme Court ruled last week against the Environmental Protection Agency (EPA), limiting its powers to interpret or enforce laws without explicit Congressional authority. Two top Republican lawmakers told the Financial Times that the ruling will soon affect financial regulators as well.

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India’s BNPL journey is off to a rough start

India’s BNPL journey is off to a rough start

Last week, the Reserve Bank of India, the country’s central bank, banned loading pre-paid payment instruments using credit lines. The regulatory shift effectively outlaws the business strategy of major BNPL providers in the country.

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Where have all the SPACs gone?

Where have all the SPACs gone?

Special Purpose Acquisition Companies (SPACs) once seemed like the future of public launches. But, where there were more than 300 SPAC IPOs in Q1 2021, less than 70 took place a year later.

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What’s the financial sector doing post-Roe?

What’s the financial sector doing post-Roe?

The Supreme Court overturned Roe v. Wade on Friday, ending the federally protected right to an abortion. In response, banks and financial institutions like JPMorgan Chase, Wells Fargo, and Goldman Sachs said they would cover travel costs for employees seeking an abortion in other states.

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Making sense of Klarna’s tanked valuation

Making sense of Klarna’s tanked valuation

The BNPL giant is in talks to fundraise at a $15B valuation. It had previously been valued at $46B.

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The metaverse may be a gateway for marijuana payments

The metaverse may be a gateway for marijuana payments

Golden Ark, a marijuana payments startup, has launched a metaverse-based payments system. It’s developed virtual cannabis as a cryptocurrency that supports real-life cannabis authentication and transactions.

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