How fintechs can leverage outsourced customer support for more than cost savings

How fintechs can leverage outsourced customer support for more than cost savings

In an interview with The Financial Revolutionist, Ubiquity COO and Co-Founder Sagar Rajgopal describes the bidirectional benefits of outsourcing, provides examples of the insights customer-experience experts can offer fintechs, and outlines the future of outsourcing in the face of volatility.

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Africa-based fintechs discontinue virtual dollar card services due to fraud

Africa-based fintechs discontinue virtual dollar card services due to fraud

Flutterwave, Eversend, and other Africa-based fintechs discontinued use of virtual dollar cards due to the processor’s susceptibility to fraud. Scammers could contact the card issuer and fraudulently claim that they never made specific purchases.

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What’s behind Putin’s digital-asset payments ban?

What’s behind Putin’s digital-asset payments ban?

On July 16, Russian President Vladimir Putin signed a law that bans the use of digital assets like NFTs and cryptocurrencies to pay for goods and services within the country. It is still legal to trade, buy, and sell those assets.

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How the EU might shake up the tech sector

How the EU might shake up the tech sector

The European Union General Court ruled that Brussels has the authority to regulate the merger between US biotech groups Illumina and Grail. Grail has no commercial presence in Europe and its operations are primarily in the US.

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Inflation may worsen the financial gender gap

Inflation may worsen the financial gender gap

According to a report by Financial Health Network, men are 50% more likely to be financially healthy than their women counterparts. Women trail behind men on all measures, including spending, savings, borrowing, and planning.

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Fundraising is falling, but VCs have more money than ever

Fundraising is falling, but VCs have more money than ever

According to a report by CB Insights, global startup funding fell by 23% in Q2 2022 from Q1, including by 25% in the US. However, US-based VCs raised a record-breaking $73.8B in Q1.

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Inflation may be a windfall for rent-payment startups

Inflation may be a windfall for rent-payment startups

Rental fintechs have reported increased demand for their services, including cashback on rent payments or discounted rent, due to rising rental prices and inflation. Rent has increased by 11.6% over the past year, according to Harvard University’s Joint Center for Housing Studies.

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Are we still experiencing inflation?

Are we still experiencing inflation?

Economist and New York Times columnist Paul Krugman argued that the US economy has exited an inflationary period. Citing the Federal Reserve’s economic data, Krugman said inflation has sharply decreased since March 2022.

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Through remittance network, India competes with SWIFT

Through remittance network, India competes with SWIFT

The National Payments Corporation of India (NPCI), the public-private payments incubator operating within the country’s central bank, announced plans to build international digital payments infrastructure for the country’s 32 million expats. The NPCI previously built India’s domestic digital payments rails, the Unified Payments Interface (UPI).

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Crypto crash fuels acquisition spree, raising privacy concerns

Crypto crash fuels acquisition spree, raising privacy concerns

Nexo, a crypto-lending platform with over 4 million users, has offered to acquire Singapore-based crypto services firm Vauld. Vauld management said in a blog post that Terra-Luna’s coin crash and Three Arrows Capital’s loan default sparked its financial difficulties.

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How a recession might shake up the C-suite

How a recession might shake up the C-suite

More companies are using interim or fractional Chief Marketing Officers to grow their businesses while minimizing costs. The trend has become more popular during the pandemic due to the rise of remote work—and seems poised for even greater growth during a recession.

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Inflation may be a boost to rewards programs

Inflation may be a boost to rewards programs

With a surge in gas prices, travel costs, groceries, and rent, US consumers are adopting cost-cutting measures. Many are turning to credit card rewards programs as a needed windfall, especially cards with cashback offerings.

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Hedge funds anticipate a recession

Hedge funds anticipate a recession

US-based hedge funds are making more conservative bets on stock prices than they have in a decade. Funds like Bridgewater and BlackRock have increasingly taken short positions on billions of dollars in assets.

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What’s the financial sector doing post-Roe?

What’s the financial sector doing post-Roe?

The Supreme Court overturned Roe v. Wade on Friday, ending the federally protected right to an abortion. In response, banks and financial institutions like JPMorgan Chase, Wells Fargo, and Goldman Sachs said they would cover travel costs for employees seeking an abortion in other states.

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Is a recession really coming?

Is a recession really coming?

A recession is defined as a “significant decline in economic activity that is spread across the economy and lasts more than a few months.” The uncertainty of the term, as well as improving supply-chain conditions in the auto industry, suggest a slump isn’t inevitable.

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